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Executives across many industries are more aware than ever of the value of the contact center.
Strategy Visibility COVID-19
Organizations must build these teams with the intention of adding value to brand—and as an important revenue driver.
Strategy Visibility COVID-19 Agent Motivation
Some organizational leaders are fully bought into the long-term benefits of satisfied customers, but others need proof.
Strategy Visibility Strategic management
It is absolutely critical to be able to articulate your performance, your contribution, and your needs in ways that resonate with business drivers.
Strategy Visibility Strategic management People management