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Strategy Topics:

Industry Research

Contact Center Leaders Reach an Inflection Point for Addressing Work-at-Home Challenges

Contact Center Leaders Reach an Inflection Point for Addressing Work-at-Home Challenges In 2021, leaders will need to seize the opportunity to build a sustainable work-at-home model. Strategy Industry Research COVID-19 Remote Work Remote Work Strategy

The NACC—The Uncommon Organization for an Uncommon Industry

The NACC—The Uncommon Organization for an Uncommon Industry What is the National Association of Call Centers? A brief overview of the not-for-profit’s history and purpose. Strategy Industry Research

Agile CX 201—Practical Applications

Agile CX 201—Practical Applications More contact centers are primed to graduate to analytics and AI solutions. Strategy Customer Experience Industry Research COVID-19 Remote Work Strategy

Change Your Work-at-Home Model to Fit Your Agents’ Needs

Change Your Work-at-Home Model to Fit Your Agents’ Needs Findings from 5th Talent’s 2020 Contact Center Industry Work-at-Home Study. Strategy Industry Research Remote Work Strategy

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