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We have some noticeable movement this year. It reflects our dynamic industry in what the vendors are offering, how the labor market is changing, and how centers are maturing.
Strategy Industry Research Research
It’s time to take these tools, and the related processes and roles, to the next level; the market has us poised to do just that.
Strategy Industry Research Technology Workforce Optimization Research
Strategy Customer Experience Industry Research Research
Highly engaged customers are more likely to exhibit brand-focused behaviors that go beyond business as usual.
Strategy Customer Experience Industry Research Strategic management Research
Strategy Industry Research Strategic management Research