Author Archives: Paul Stockford
Paul Stockford served as Chief Analyst at Saddletree Research, which specialized in contact centers & customer service, from 1999-2022.
Twitter: @PaulStockford
Posted inLeadership, Strategy
Adios…
Posted inStrategy, Technology
Hanging on the Telephone
Posted inTechnology
Ch-Ch-Changes
Posted inLeadership, Operations, People, Remote Work, Remote Work, Strategy
Old and In the Way
Posted inStrategy
I Want to Take You Higher
Posted inLeadership, Strategy
The Times They Are a-Changin’
Posted inPeople
