Michele Rowan

Work From Home Alliance


Michele Rowan is President of Work From Home Alliance and former Vice President of Performance Management for Hilton Reservations Worldwide, where she led the strategy and implementation for the company’s Work From Home Program both in Europe and the United States.

Michele has worked with hundreds of companies in the design, expansion and continuous improvement of their WFH programs, across a broad spectrum of industries - including financial services, health care, travel, retail, entertainment, telecom /tech support, BPO, and non-for-profit sectors.  She works with clients individually via custom consulting on WFH, and also holds workshops and groups sessions for meaningful exchanges on WFH best practices.

Michele currently resides in Dallas.  In her free time, she hits the tennis courts as many times as she can per week, and plays golf.  Some of her favorite hobbies include traveling with family, cycling, and attending Dallas Mavs basketball games. 

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Articles by Michele Rowan

The New Resource for Contact Center Staffing

Individuals with disabilities who also have mobility challenges provide an excellent workforce.

Operations People Hiring Technology Remote Work People


The Top 5 Mistakes Companies Make with Remote Work

Trends that we see in terms of mistakes and key learnings that companies have experienced in the last eight months.

Remote Work Blog Posts


Three Things Seasoned Work-From-Home Leaders Always Get Right

Employees need to be able to exchange work experiences and knowledge during the day with one or two clicks.

People Culture Remote Work People




4 Ways to Expand the Value of Quality Monitoring

Getting more out of your investment requires only a small amount of additional effort.

People Operations management