Contact Center Pipeline

People Topics:

Turnover

Reinventing Workplace Connections

Reinventing Workplace Connections How to nurture friendships in the remote contact center era. Current Issue People Turnover Workplace Environment Technology Remote Work Operations

Recruitment, Attrition, and COVID-19

Recruitment, Attrition, and COVID-19 How Jackson National Life’s contact center responded to the challenges. Current Issue People Hiring Turnover Technology Omnichannel COVID-19 Agent Motivation Remote Work Operations

Moving Forward: What Will 2024 Bring For Contact Centers?

Moving Forward: What Will 2024 Bring For Contact Centers? Our Advisory Board shares timely insights to take into the New Year. Operations Workforce Management Strategy Customer Experience People Turnover Workplace Environment Technology Artificial Intelligence Remote Work Operations

Coaches Need Coaching Too!

Coaches Need Coaching Too! Equip your coaches with the right tools. Operations Workforce Management People Development Performance Management Turnover

Find Success by Enhancing Employee Experience

Find Success by Enhancing Employee Experience Happy employees help to make happy customers. People Culture Turnover Recognition Workplace Environment

How Best to Invest in Agent Retention

How Best to Invest in Agent Retention From better training to stay interviews you can retain (and attract) quality staff. People Development Turnover Workplace Environment

5 Practical Employee Retention Strategies that Work

5 Practical Employee Retention Strategies that Work How B2B organizations can respond to the Great Resignation. Strategy People Turnover

The Path to Healthcare ACCESS … Trends for 2023

The Path to Healthcare ACCESS … Trends for 2023 2023 is the year of Healthcare stabilization. Operations Strategy People Turnover

How Tech Can Help Meet Staffing Needs

How Tech Can Help Meet Staffing Needs Three tools that can develop and retain top talent. People Turnover Technology Artificial Intelligence

Updating the Employee Playbook

Updating the Employee Playbook Several evolving trends that are forcing management changes. Operations Strategy Customer Experience People Turnover Technology Remote Work Operations

CX: The Key to Driving ROI

CX: The Key to Driving ROI Organizations should focus on delivering customer-engaging experiences with the right tech. Strategy Customer Experience People Engagement Turnover Technology Omnichannel

The Future is Now … Agents in “High Demand”

The Future is Now … Agents in “High Demand” Insights for Combating Agent Retention Operations Workforce Management Strategy People Hiring Turnover Editor's Picks

Why Employees Leave (and How to Retain Them)

Why Employees Leave (and How to Retain Them) How people management software can help lower employee attrition. Operations People Turnover Technology People management

Staffing in the New Normal

Staffing in the New Normal Customer needs, current and future labor shortages, and WFH demand savvier recruiting strategies. Operations Strategy People Hiring Engagement Turnover Technology Staffing Artificial Intelligence Training and development Remote Work People

Reinventing Hiring for Speed

Reinventing Hiring for Speed Your contact center operations depend on it. Operations Strategy People Hiring Turnover Technology Remote Work People

The Agent Experience Imperative

The Agent Experience Imperative How automation can keep both agents and customers loyal. Operations People Development Turnover Technology Unified Communications Self-Service Artificial Intelligence

The Hard, Hidden Costs of Attrition

The Hard, Hidden Costs of Attrition Why retaining contact center staff must be your bottom-line top priority. Operations Strategy People Turnover Training and development

Challenging Circumstances, New Approaches

Challenging Circumstances, New Approaches Listening, focus on retention, new training methods, engagement key. Operations Strategy People Hiring Development Engagement Turnover Training and development Remote Work People

Working with a BPO in a Digital World

Working with a BPO in a Digital World Effective use of WFM by BPO partners can ensure excellent productivity. Operations Workforce Management Strategy People Turnover Technology

The Hiring Game Has Changed

The Hiring Game Has Changed Strategies for solving staffing issues. Operations Strategy People Turnover Remote Work People

How the New Normal Impacts Retail

How the New Normal Impacts Retail Contact center customer service issues, best practices, and trends Operations Strategy Customer Experience People Turnover Technology Self-Service

How to Make Holiday Hires More Productive

How to Make Holiday Hires More Productive Savvy training, development, and yes fun can win the season. Operations People Hiring Development Turnover

Is Cost of Performance the Undiscovered X Factor?

Is Cost of Performance the Undiscovered X Factor? A Q&A with WiserOwl Founder, Robert Bradshaw Operations People Performance Management Turnover White Papers

Managing the New Normal Workforces

Managing the New Normal Workforces Automation, new channels, WFH, and the Great Resignation are shaping workforce management. Operations Workforce Management Strategy Customer Experience People Turnover Technology Artificial Intelligence Remote Work Vendor Roundtable

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