Time to explore the possibility of “good turnover” in your center.

A Sponsored Article by Verint

It’s time to conduct an in-depth review of three WFH factors: benefits, trade-offs, and risks.

Working in a contact center can be a route to becoming law-abiding productive members of society for incarcerated individuals.

There are six concepts contact centers can follow to make
their workplaces accessible.

Individuals with disabilities who also have mobility challenges provide an excellent workforce.

Understanding what DE&I is about and insights on how to make it happen.

Connecting customers and employees with disabilities is not only the right thing to do, and required by law, but it also makes business sense.

Finding work can be a daunting task for persons with disabilities.

Age diversity can improve organizational performance and productivity.

To create meaningful change in the workplace, feedback about D&I challenges and obstacles must come from those who experience them on a day-to-day basis.

When you’re deciding how to select candidates for any role, it’s important to identify the characteristics that are predictive of success, and to find an accurate way to assess them.

As working from home will likely remain the norm, call centers face a new test—how to reshape hiring and performance management practices to bring ‘never on-site’ workers into...

Identifying and acting on shortages or surpluses of contact center agents must be more dynamic.

Older agents are more inclined to seek moderate or complex tasks than the youngest agents.