Working in a contact center can be a route to becoming law-abiding productive members of society for incarcerated individuals.
Strategy People Hiring Development
Connecting customers and employees with disabilities is not only the right thing to do, and required by law, but it also makes business sense.
Operations People Hiring Technology
Age diversity can improve organizational performance and productivity.
To create meaningful change in the workplace, feedback about D&I challenges and obstacles must come from those who experience them on a day-to-day basis.
People Hiring Culture
When you’re deciding how to select candidates for any role, it’s important to identify the characteristics that are predictive of success, and to find an accurate way to assess them.
People Hiring Remote Work People
Older agents are more inclined to seek moderate or complex tasks than the youngest agents.