Tiffany LaReau

Human Numbers


I received my call center certification from ICMI and my workforce management certification from The Call Center School. I was a Finalist for SWPP’s 2005 Workforce Planning Professional of the Year. Before starting Human Numbers, I worked at GE, Apple, HP, and ICMI. My hobbies include playing piano and participating in forecasting competitions.

What is one thing other people don’t know about you?
I built a system that translated and converted screen-text from workforce management applications into audio for blind call center employees. This enabled them to independently use agent scheduling tools for their own teams.

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Articles by Tiffany LaReau


Seven Ways the Pandemic Affected My WFM Role

These new shifting patterns made us more aggressive with our forecasting approach.

Operations Workforce Management COVID-19 Remote Work Operations


Weaknesses of an WFMer

The best weaknesses to share are the ones that come with an extra action plan of how you are dealing with it.

People Hiring