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Contact Center Pipeline Magazine
April Issue
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by: Brendan Read
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Issue Archives
How AI can assist agents assist customers.
How to handle challenges of agents working from home.
Doing so is win-win-win for customers, employees, and organizations.
Declining labor supply poses challenges and how to offset them.
Where are contact centers going post-COVID-19 pandemic?
Key initiatives to contact center success.
How financial services can use tools like Conversational AI and Agent Assist AI.
How to nurture friendships in the remote contact center era.
Email has its flaws, so here’s how to make the best of it.
The New Normal, like WFH, has shaken up contact center site selection strategies.