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by: Brendan Read
Issue Archives
Use automated conversational redaction of audio and transcripts for compliance and training.
Nonprofit organizations’ contact centers have been struggling during the COVID-19 pandemic, but there are strategies to assist in the new normal.
Steps contact centers can take to protect customers through training the agents.
Heart & Stroke’s Resuscitation Support Centre supports the instructors who teach others how to save lives.
A Sponsored Article by Slalom
Methods, tools, and common-sense practices to prevent data breaches through contact centers.
A combination of work-life balance, learning opportunities, and supporting technologies may be the best Rx.
Time to explore the possibility of “good turnover” in your center.
A Sponsored Article by Verint
Biometrics are the best path forward for contact centers.
Current Issue Operations People Culture Technology Staffing Remote Work Operations
Current Issue Operations Strategy People Hiring Performance Management Turnover
Current Issue Operations Customer Experience People Hiring Engagement White Papers
Current Issue Operations Strategy People Technology
Current Issue Operations People Development Turnover Technology Remote Work People
Current Issue Strategy Customer Experience People Development Omnichannel Self-Service White Papers
Current Issue Operations People Development
Current Issue Operations Strategy People Technology Data Security
Current Issue Operations People Technology Data Security
Current Issue Operations People
Current Issue Operations People Technology Data Security Artificial Intelligence
Current Issue Operations Strategy
Current Issue Operations Strategy Customer Experience People Performance Management Engagement Technology Omnichannel Artificial Intelligence