Sangeeta Bhatnagar is Founder of the boutique Human Capital firm SB Global, which focuses on talent acquisition and training (live and virtually) for top-tiered Contact Center & CX professionals. With an emphasis on Human Behavior, Sangeeta helps companies to attract, retain and develop top talent using behavior models, strategies and Emotional Intelligence principles. Sangeeta was selected as one of ICMI’s “Top 50 Customer Service Thought Leaders on Twitter.” She co-authored the Amazon #1 best-selling anthology “Called to Action,” and she is Chair of the Greater Toronto Area Contact Centre Association.
What is one thing other people don’t know about you?
I used to have my own radio show in University and I still have the hidden desire to be a radio-show host/DJ.