Sangeeta Bhatagar

SB Global


Sangeeta Bhatnagar is Founder of the boutique Human Capital firm SB Global, which focuses on talent acquisition and training (live and virtually) for top-tiered Contact Center & CX professionals. With an emphasis on Human Behavior, Sangeeta helps companies to attract, retain and develop top talent using behavior models, strategies and Emotional Intelligence principles. Sangeeta was selected as one of ICMI’s “Top 50 Customer Service Thought Leaders on Twitter.” She co-authored the Amazon #1 best-selling anthology “Called to Action,” and she is Chair of the Greater Toronto Area Contact Centre Association.

What is one thing other people don’t know about you?
I used to have my own radio show in University and I still have the hidden desire to be a radio-show host/DJ.

Articles by Sangeeta Bhatagar

It All Starts with the Why!

Third in a Three-Part Series on Adaptability and Adaptive Leadership.

Operations Strategy Customer Experience People Development


Opportunities Amidst the Challenges

Gamification, practice, diverse environment, and listening to agents boost training effectiveness.

Operations People Development Remote Work People


The Future of Work is HUMAN!

Second in a three-part series on adaptability and adaptive leadership.

Operations Strategy People Development


Adaptability: The Skill to Thrive in Changing Times

First in a three-part series on adaptability and adaptive leadership. (Part 1 of 3)

Strategy People Development


Becoming an Emotionally Intelligent Leader, Part 3

Influence occurs when you are authentic, as you invest in others. It is the ability to have a positive impact on others or to gain their buy-in.

People Development Culture


Becoming an Emotionally Intelligent Leader, Part 2

Leaders who are aware of their tendencies, biases and blind spots tend to be more open to growing into the best version of themselves.

People Development Culture


Becoming an Emotionally Intelligent Leader

To become the best version of yourself, the most empathetic version, the most compassionate and kind version—takes work!

People Development


Leadership Insights: Rising Above COVID Challenges

This additional focus on connecting will remain even when we return to the office. It has become a critical part of our culture, a reflection of how we work and engage with each other.

Strategy Culture COVID-19 Remote Work Strategy


Secure at Home: Protecting Ourselves, Our Brand, Business and Customers

Customer security is part of the entire customer experience. Safe and secure customer information is part of creating a customer journey with minimal customer effort.

Strategy COVID-19 Remote Work Remote Work Strategy


DISC Temperaments under Stress

Understanding communication styles and needs based on personality temperament is very helpful as we navigate through stressful times.

People Performance Management


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