Even now, 2020 continues to be a series of challenges—and perhaps no group has faced and met more than frontline employees engaged in customer service.

Contact center culture is an outcome, not a plan. Culture occurs as a result of actions… not posters, slogans, promises or innuendos.

Smart employee engagement strategies focus on whether employees have emotional ties to their job.

We have leveraged a variety of opportunities to recognize and show appreciation and gratitude for our teams' actions that align with our mission, vision and values.

Providing meaningful recognition is the key to enhancing engagement and delivering organizational results.

Nothing shows appreciation like senior executives taking the time to come to the center and personally thank the frontline staff for everything they do to help the company meet its goals.