2020 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
A curated list of credible sources to help you stay informed.
by: Lori Bocklund
Planning for unlikely events has been shoved down the priority list for years, and we must be cautious against that same complacency creeping in again.
COVID-19 FEATURED
A New Era Calls for a New Level of Resiliency
Checklist: Managing Work-from- Home Contact Center Agents
Business Continuity & Disaster Recovery in the Contact Center
Verint: Adapt & Respond Educational Series
Clarabridge: COVID-19 Command Center Webinar Series
Call Center Preparation for the Coronavirus
Automation Key to COVID-19 Contact Center Crisis
The Top 5 Mistakes Companies Make with Remote Work
COVID-19 Vendor Services/OFFERS + VIEW MORE
COVID-19 Webinars + VIEW MORE
COVID-19 Remote Work TIPS + VIEW MORE
Handling Irate Customers in the Financial Services Industry
10 Common Retention Mistakes
On-Trend: At-Home Agents
Top 5 Mistakes Companies Make with Remote Work
COVID-19 Agent Motivation + VIEW MORE
Dealing with Irate Callers: How to Prepare Your Agents
Dealing with Irate Callers: Providing Post-Call Support
Don't Reduce People to Numbers… or Should You?
The InsideOut Approach: Three Ways Managers Can Improve a Contact...
COVID-19 Customer retention + VIEW MORE
How to Improve Your Center’s Loyalty and Retention Rates
Hold On, I’m Comin’: What to Do with Callers on Hold
How to Promote Customer Loyalty in the Age of Complexity
COVID-19 BLOG POSTS + VIEW MORE
Creating a Collaborative Virtual Team
Four Ways to Attract and Retain Millennial Agents
Beware… Five Signals of Customer Care Burnout!
How to Make Your Contact Center Digital Transformation a Success
It All Begins with Good Health