Too often we are focused on following the roadmap to call center self-improvement, when letting everyone (leaders and CSRs) challenge conventional wisdom brings change much faster.
People Culture COVID-19
In an otherwise unpromising employment environment, the contact center space may shine like a bright beacon.
The rampant spread of highly contagious variants of the virus has more companies grappling with whether to require employees to be vaccinated before returning to the workplace.
Strategy Culture COVID-19
It’s time for our own superhero in the contact center industry. I nominate inefficiency as the villain in this superhero story and contact center automation as the superhero.
Technology Artificial Intelligence COVID-19