2021 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
Gamification is a powerful tool in motivating workforces and breathing life into the disconnected, remote atmosphere created by WFH models.
Technology Workforce Optimization COVID-19 Remote Work Agent Motivation Remote Work Technology
When frontline employees use deep acting to interact with customers, absenteeism and turnover are reduced.
People COVID-19 Agent Motivation Remote Work People
Injecting more than the usual amount of knowledge checks into the middle of presentations helps to keep the class engaged and makes learning a two-way exchange of information.
People Development COVID-19 Agent Motivation Remote Work People
Even now, 2020 continues to be a series of challenges—and perhaps no group has faced and met more than frontline employees engaged in customer service.
People Engagement Recognition COVID-19 Agent Motivation Remote Work People
More than anything, agents want to know what the future holds. While we cannot predict the end of this pandemic, we can keep folks up to date on what is being considered.
Strategy COVID-19 Agent Motivation Remote Work Strategy
How you treat your best employees during a downturn will influence whether you retain them when times get better.
People Development Engagement Culture COVID-19 Agent Motivation Remote Work People
Organizations must build these teams with the intention of adding value to brand—and as an important revenue driver.
Strategy Visibility COVID-19 Agent Motivation
COVID-19 has created a continuously elevated state of stress that is manifesting in the form of intense emotional reactions—both inside and outside of the workplace.
COVID-19 Agent Motivation
When agents feel like they are capable of doing the work, because they have the numbers to prove it, they perform beyond expectations.
People Development COVID-19 Agent Motivation
Even when your agents know what to do, they still want to receive more constructive feedback.
Altruism is the concern for the growth and development of the company without the added agenda of self-interest.
Strategy Vision - Mission - Values COVID-19 Agent Motivation Customer Retention
As with the customer experience, EX isn’t something that just happens; it must be intentionally designed.
Strategy Culture COVID-19 Agent Motivation
It’s the leader’s job to model a love of learning for everyone in the organization—and humility is at the heart of that.
Strategy Vision - Mission - Values COVID-19 Agent Motivation