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COVID-19 Agent Motivation
When agents feel like they are capable of doing the work, because they have the numbers to prove it, they perform beyond expectations.
People Development COVID-19 Agent Motivation
Even when your agents know what to do, they still want to receive more constructive feedback.
Altruism is the concern for the growth and development of the company without the added agenda of self-interest.
Strategy Vision - Mission - Values COVID-19 Agent Motivation Customer Retention
As with the customer experience, EX isn’t something that just happens; it must be intentionally designed.
Strategy Culture COVID-19 Agent Motivation
It’s the leader’s job to model a love of learning for everyone in the organization—and humility is at the heart of that.
Strategy Vision - Mission - Values COVID-19 Agent Motivation
The rule of 150 can improve quality and employee engagement in the large contact center environment. How do we know? Let’s look at ants.
Operations Service Delivery Remote Work Agent Motivation
As managers, your job is to elicit the ‘right’ behavior at scale, repeatedly.
Smart employee engagement strategies focus on whether employees have emotional ties to their job.
People Development Recognition Workplace Environment COVID-19 Agent Motivation
The concept of work-life balance is gaining traction in North America as labor shortages allow workers to be more selective about the companies for whom they choose to work.
People Culture COVID-19 Agent Motivation
Sometimes, just negotiating with your provider may be enough to lessen the burden your employees may be facing within their daily budgets.
We have leveraged a variety of opportunities to recognize and show appreciation and gratitude for our teams' actions that align with our mission, vision and values.
People Recognition COVID-19 Agent Motivation
Providing meaningful recognition is the key to enhancing engagement and delivering organizational results.
Invest in your people by applying a Continuous Cycle of Improvement.
People Performance Management COVID-19 Agent Motivation