Workplace Environment

Hand-Held Technology…Bane or Boon?

Care must be taken to use the technology safely and effectively, so as not to impact interpersonal relationships, workplace productivity or personal safety.

People Workplace Environment

Is Standing to Work a Game Changer for Contact Centers?

If the workstation is not optimal and the criteria of good work design are not met, then the stress on the body from an improperly designed workspace (or improper work habits) can lead to serious...

People Workplace Environment

Reducing Stress in the Contact Center

Unlike raising pay scales or improving advancement opportunities, stress on the job is one causal factor that contact center management can deal with.

People Workplace Environment People management

2016 Contact Center Work Environment Survey

Survey findings on the “little things” that impact agent job satisfaction.

People Workplace Environment Research


Analysts Agree