Hiring


Recruiting for the Modern Contact Center

Feedback from current and former employees can have a considerable impact on an employer’s recruitment efforts.

People Hiring


It’s No Secret: Hiring Veterans Is Smart Business

Veterans offer the contact center industry a highly qualified pool of candidates.

People Hiring



Four Best Practices for Onboarding New Contact Center Employees

Welcoming, educating and preparing new employees should commence before those new agents even set foot through the doors of the contact center.

People Hiring


Now Entering the Workforce: Rethinking Jobs for Gen Z

The cultural characteristics of this generation add up to employees that are passionate, frugal, collaborative and eager to succeed.

People Hiring


Redefining The Hiring Process

Hiring is not a process that you leave to chance.

People Hiring


Why Hiring, Training and Recruiting Is Still a Challenge for Contact Centers Performance Matters

Ultimately, failing to screen for culture fit can lead to numerous problems down the road, most notably, attrition.

People Hiring


Weaknesses of an WFMer

The best weaknesses to share are the ones that come with an extra action plan of how you are dealing with it.

People Hiring


Inside View: A Call Center and Nonprofit Partnership Connects Homeless with Jobs

We work with people who are experiencing homelessness. Homelessness doesn’t define them.

People Hiring


Contact Center Industry Gets in Step with Veterans and Military Families

These are men and women who’ve sacrificed so much for our country, they deserve the dignity of work and financial stability for themselves and their families.

People Hiring


5 Ways to Attract Tech-Savvy Contact Center Workers

Competition for skilled labor is high, placing upward pressure both on wages and on employee expectations for modern work spaces.

People Hiring Operations management


Employee Engagement Starts Way Before You Even Make a Hire

You want to hire for engageability, and you also want to start proactively engaging candidates from first contact.

People Hiring People management


Your Best Bet? Hire a Vet!

Veterans offer their employers the same work ethic, organization, drive to succeed, discipline and job focus that they relied upon while serving in the military.

People Hiring People management


Seasonal Hiring

Filling your new staffing schedules can be the toughest part of the season, but you may have more options than you realize.

People Hiring People management


How to Deliver Engaging Customer Experiences, Part 2: Transform New-Hire Onboarding

Traditional onboarding programs that include videos, lectures, extensive reading and completion of forms can get dull very quickly. Consider low-cost tactics used by event planners to help forge crucial workplace friendships.

People Hiring People management


 

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