Use automated conversational redaction of audio and transcripts for compliance and training.

Methods, tools, and common-sense practices to prevent data breaches through contact centers.

Biometrics are the best path forward for contact centers.

AI-powered biometric authentication limits entry to fraudsters.

Not all SaaS solutions are created the same—nor do they hold themselves to the same compliance standards.

An alert, educated remote workforce adds considerable strength to your cybersecurity defenses.

The desire to offer a low-effort, simple experience while also deterring fraud has made identity verification the number one challenge businesses face.

IVR security technology has improved by leaps and bounds in the past several years, but many contact centers have been slow to implement the latest and greatest advances.

One in four businesses saw fraud attempts increase in their call centers, which often are a vulnerable, enticing access point for fraudsters.

No one likes to jump through hoops to get the information they’re looking for, so if the identity verification process is rife with unnecessary speed bumps, customer experience is going to...

Given that a contact center is often the first touchpoint for many customers, it’s crucial that any new technology runs smoothly in a test environment before being deployed for customers in...

Seventy-eight percent of Americans strongly believe that organizations need to protect their information, a 16% increase over last year.

Consumers are up in arms about violations of their privacy and legislators have taken notice.

The most significant security risk to a company’s data or systems comes from within—human error.

New technologies and best practices for an increasingly complex compliance environment.