It seems like the one constant in the contact center industry is change, and the ch-ch-changes we’ve seen over the past nearly two years are unprecedented.
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Instead of text-heavy knowledge base articles and documents, ProcedureFlow uses a visual guide to provide agents with the processes they need when they need them.
Technology White Papers
This year there was more time to plan, more time to think through what a virtual conference should look like, and perhaps get creative in terms of how a virtual conference could be presented.
Countless centers wind up with manual workarounds because things don’t talk to each other as promised.
Not all SaaS solutions are created the same—nor do they hold themselves to the same compliance standards.
Technology Data Security