Say Goodbye to Agent Turnover, Not Your Agents

A typical call center supervisor may review five calls per agent per month, but that same agent may have handled over 1,000 interactions during that same time frame.

Technology Staffing

Working Together to Optimize Technology

A stalemate can occur when the center wants IT to educate them on what’s possible and IT wants the center to define what they want or need.

Technology Staffing

Redefining Knowledge Management

Knowledge management is not hard, but it is complex. To get started, take it one bite at a time.

Technology Staffing


Analysts Agree