The support analyst function is not an ‘in your spare time’ role. It’s a mission-critical component of any technology solution.
Companies aren’t able to close the Engagement Capacity Gap by simply hiring more people because hiring more people isn’t scalable.
Technology Artificial Intelligence
The desire to offer a low-effort, simple experience while also deterring fraud has made identity verification the number one challenge businesses face.
Technology Data Security
The human voice is one of the safest ways to verify a
A true CXSP partners with all of the top CCaaS vendors—not just one or two, as in the past—creating a truly unbiased approach.
Technology White Papers
It’s time for our own superhero in the contact center industry. I nominate inefficiency as the villain in this superhero story and contact center automation as the superhero.
Technology Artificial Intelligence COVID-19
With cloud-native communications platforms, enterprises don’t have to tie themselves to legacy telecom carriers that could limit their autonomy, flexibility and variety of services.
Technology Unified Communications