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Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
Time to Take a Growth Readiness Assessment
Current Issue Operations Workforce Management Strategy People Development
10 Ideas for Managing Your Personal Brand
Operations Strategy People Development
Agent Response to Outdated KPIs.
Operations People Performance Management
Operations Workforce Management People Technology
Operations People Development Performance Management
Operations Strategy People Hiring Performance Management Turnover
It’s time to conduct an in-depth review of three WFH factors: benefits, trade-offs, and risks.
Operations Strategy People Hiring Engagement Technology Remote Work Operations
Operations Strategy Customer Experience