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Kathleen Peterson

PowerHouse Consulting


Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.

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Articles by Kathleen Peterson






The Intangible Value of Healthcare Access Centers

Transforming the Patient Experience while optimizing the operational efficiency of Healthcare facilities.

Operations Strategy Customer Experience





The Here and Now … A Most Opportune Moment

Where the customer “interaction” or “experience” takes place.

Operations Strategy Customer Experience


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