Turnover


Managing Attrition in a Strong Economy

What have you done lately that would cause your agents to post on social media about the amazing place they work?

People Turnover


Absenteeism Is a Pain

Good policies should be fair and consistent but should be designed with humans, not robots, in mind.

Operations Contingency Planning People Turnover


Investing in Your Agents for the Long Term

A caring culture promotes open communications and stimulates learning.

People Turnover


You Can’t Rely on Luck to Retain Top Talent: Look to Loyalty, 21st Century Style

Because pensions and tenure are a thing of the past, companies are scrambling to find new ways to offer rewards for their employees’ loyalty.

People Turnover White Papers


Agent Retention

Turnover is highest among entry-level agents (27%), and then tapers off for those in higher skilled and supervisory positions.

People Turnover People management


Developing Long-Term Employees

Perhaps more than anyone else, direct managers have the greatest impact on workplace satisfaction and how employees feel about building a long-term career with an organization.

People Turnover People management


How to Tackle Attrition in the Contact Center

Recognition is usually the first thing to slip when the walls are closing in and you’re struggling to fight fires.

People Turnover People management




 

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